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Audit 1/2014: Team Session

Strothoff International School: World's first EFQM audit of an Award operator accomplished

von der NETZWERK-Redaktion

Textnummer: 774500

Erstellt am 2014/03/30, zuletzt geändert am 2014/05/22

In March 2014 the first on-site visit following the new system took place at the Strothoff International School in Dreieich under the direction of Eva Wilke. Marco Salm had taken the role of the co-auditor and in the background Klaus Vogel supported the two new Award auditors.

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In March 2014 the first on-site visit following the new system took place at the Strothoff International School in Dreieich under the direction of Eva Wilke. Marco Salm had taken the role of the co-auditor and in the background Klaus Vogel supported the two new Award auditors.

***

The weekend 21-22 March 2014 marked another milestone in the use of the EFQM quality model for the Award development in Germany: at the Strothoff International School in Dreieich (Hesse) the first “audit” following the new concept of on-site visits took place, which has been in force since January 2014*). The auditor tandem consisted of Marco Salm (Heidelberg) and Eva Wilke (head auditor, Stuttgart), both “backstage” supported by Klaus Vogel (Osterburken). At the same time, Barbara E. Oehl and David Harrison delivered Germany’s 103rd Programme Course and the role of the Award coordinator was handed over from Harrison to Denise Tanner.

The audit had only be agreed on at the 3rd Auditor Course held in January 2014 and has since been intensively prepared by both sides. Portfolio, self-evaluation and the entire local Award work documentation were available online**), with the result that even EMAS Regional Director Melek De-Wint (London) could watch the pilot process. The actual on-site visit (“workshop”) lasted from late Friday afternoon until Saturday afternoon and included a presentation of the results and prospects of the school’s Award work given by the new Award coordinator, interviews with school management, team and participants, as well as a working session on vision and development plan. Before and after the meetings, the auditors always had sufficient time to prepare and follow them up.

For the highly anticipated oral presentation***) of the main results of the on-site visit, all audit and course participants gathered at lunchtime. On behalf of the auditors, Eva initially thanked the school and Award management, especially Andreas Koini and David Harrison, for the excellent cooperation and open as well as constructive atmosphere during the “Expedition visit” to Osterburken and the entire audit process. “But above all, I am very glad to congratulate the school on behalf of the team and the entire association to the good performance: you reached the lighthouse standard much earlier than planned and set the bar for all other Award operators very high,” she said. She wished the new Award coordinator good luck and success.

Finally, Klaus Vogel handed a certificate of recognition for his pioneering work in the preparation of the audit to David Harrison and praised David’s dedicated service to the Association, e.g. as national trainer and auditor; to headmaster Andreas Koini he presented the new licence certificate. He thanked for the “learning field for quality development”, which the school had opened and offered to the association in recent weeks and months. “The premiere in Dreieich has confirmed the benefits of the new system of on-site visits and the underlying EFQM quality model even better than expected – especially the now internationally respected concept of the Portfolio,” he explained.

Since 2010 the on-site visit has been a main pillar of the German Award system and is explained in detail in Chapter 6 of the Management Handbook (Volume 3 of the German Handbook) and in the Leaders Manual; its foundation is laid at the Management Course. Concerning the contents, it is based on the EFQM quality model and its adaptation as “Award Development Model” and is closely linked to the online management system and the “development tools” Portfolio and Self-evaluation. In respect to personnel it is linked to the network of auditors, which has also been built up gradually since 2010 as a third group of regional representatives after Wild Country Assessors and Trainers.

*) The new design of the on-site visit had beed unanimously approved by the 22nd AGM of the German Award Association in February 2013.

**) Of course the auditors had also access to the German online administration system including the Electronic Record Book.

***) The Evaluation Folder will be completed in the next few weeks.